Water & Sewer Emergencies

Reporting Water or Sewer Emergencies

Water and sewer emergencies consist of the following:

• A red light at any sewer lift station
• Sewer backup in a house or street
• Very low, very high, or no water pressure
• Water coming up in the street or yard
• Open manholes
• Overflow of any water tower

If you experience any of these situations during regular office hours of 7:00 am to 3:00 pm, Monday through Friday, please call (952) 474-3464. If the emergency occurs outside of these hours, please call (952) 258-5321, and they will contact the person on call.

Water Service Leaks

Per section 34-64 of the Excelsior City Code, the property owner is responsible for all water service pipes and shut off boxes located between the City water main and the private premises served thereby.  All repairs for service pipes and plumbing systems of buildings shall be made by and at the expense of the owners of the premises served. In the event of an emergency or a failure by the owner of the premises served to repair a service pipe or shut off box, the municipality may repair service pipes and, if this is done, the cost of such repair work shall be repaid to the municipality by the owner of the premises served. Delinquent charges for repairs may be certified to the county auditor with taxes against the property served for collection as other taxes are collected.

Excelsior MN Code of Ordinances- Section 34-64- Water Service Pipes