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1. How often do I receive a utility bill?

Utility bills are sent on a quarterly basis. Every three months you should expect to receive a bill in the mail.

2. How can I pay my utility bill?

Pay online here (including setting up automatic payments). 

Payment is accepted online using the above link, by check through the mail, or check/cash at City Hall via the box outside the entrance. Email Debra Johnson with questions, or call (952) 653-3673.

3. How do I cancel my utility service if I am moving out of my residence?

Email Debra Johnson or call (952)653-3673. Please provide the following information available to ensure the account is updated correctly:

• The date the change of possession is taking place
• The address or account number of the property
• Your forwarding address for a final bill to be mailed
• The name of the new owners, if available

4. How does a new resident set up water service in their name?

Email your closing date, name, and address to Debra Johnson and staff will work with the seller to transfer services over. Email is preferred, but you can also call (952) 653-3673. 

5. I am having trouble paying my water bill. Is assistance available?

Water Assistance Program